Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
At VoltSurgeFlow, we understand that your privacy is fundamental to building trust. This privacy policy explains how we handle your personal information when you visit our website, engage with our blockchain innovation educational content, or contact us about our services.
Information We Collect
Information You Provide Directly
We collect information when you voluntarily provide it to us through various interactions on our platform:
- Contact forms and inquiry submissions
- Educational program registration and applications
- Newsletter subscriptions and communication preferences
- Technical support requests and feedback
- Event registrations and webinar attendance
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- IP address and general location information
- Browser type, version, and operating system
- Pages visited, time spent, and navigation patterns
- Referring website and search terms used
- Device identifiers and mobile device information
Thailand Data Protection Compliance
As a Thailand-based company, we comply with the Personal Data Protection Act (PDPA) B.E. 2562 and ensure all data collection practices meet local regulatory requirements.
How We Use Your Information
Educational Services and Communication
We use your personal information to provide and improve our blockchain education services:
- Responding to your inquiries and providing requested information
- Processing applications for educational programs and workshops
- Sending educational content, updates, and relevant industry insights
- Scheduling consultations and technical requirement assessments
- Providing customer support and technical assistance
Website Improvement and Analytics
We analyze usage data to enhance your experience and optimize our services:
- Understanding user preferences and content engagement
- Improving website functionality and user interface design
- Developing new educational content based on user interests
- Monitoring website security and preventing fraudulent activity
- Conducting research for educational program development
Legal and Business Operations
We may use your information for legitimate business purposes including:
- Complying with legal obligations and regulatory requirements
- Protecting our rights and the security of our platform
- Preventing fraud and ensuring appropriate use of our services
- Managing business relationships and partnership opportunities
Your Privacy Rights and Choices
Access and Control
You have several rights regarding your personal information that we take seriously:
- Right to access your personal data and understand how it's processed
- Right to correct inaccurate or incomplete information
- Right to request deletion of your personal data
- Right to restrict or object to certain processing activities
- Right to data portability for information you've provided
How to Exercise Your Rights
To exercise any of these rights, you can:
- Email us directly at contact@voltsurgeflow.com with your request
- Call us at +6624088666 during business hours
- Send written requests to our office at 239 Bang Muang, Samut Prakan
- Use our online contact form specifying your privacy request
We will respond to your request within 30 days as required by Thailand's PDPA. Some requests may require identity verification to protect your privacy and security.
Communication Preferences
You can control how we communicate with you:
- Unsubscribe from marketing emails using the link in any message
- Update your communication preferences through your account
- Opt out of non-essential communications while maintaining service-related updates
- Choose specific types of content you want to receive
Data Security and Protection
Security Measures
We implement comprehensive security measures to protect your personal information:
- Encrypted data transmission using SSL/TLS protocols
- Secure servers with regular security updates and monitoring
- Access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy practices
Data Storage and Processing
Your information is stored and processed with the following protections:
- Primary data storage within Thailand to comply with local regulations
- Backup systems with encrypted data storage
- Network security measures including firewalls and intrusion detection
- Regular data backups with secure offsite storage
- Incident response procedures for any security breaches
Security Incident Notification
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by Thai law and international best practices.
Data Retention and International Transfers
How Long We Keep Your Information
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Contact inquiries: 3 years from last communication
- Educational program applications: 5 years for record-keeping
- Website analytics data: 2 years for trend analysis
- Marketing communications: Until you unsubscribe or request deletion
- Legal compliance data: As required by applicable laws
International Data Transfers
While we primarily store data within Thailand, some processing may involve international transfers:
- Third-party services for email delivery and analytics
- Cloud storage providers with data centers outside Thailand
- Educational platform integrations for program delivery
- Payment processors for transaction handling
All international transfers are protected by appropriate safeguards including standard contractual clauses and adequacy decisions where applicable.
Data Deletion Process
When retention periods expire or you request deletion:
- Active data is removed from our primary systems within 30 days
- Backup data is deleted during the next scheduled backup cycle
- Some information may be retained in anonymized form for statistical purposes
- Legal compliance may require retaining certain records beyond normal retention periods
Third-Party Services and Cookies
Third-Party Integrations
Our website uses carefully selected third-party services to enhance functionality:
- Analytics tools to understand website usage and improve user experience
- Email marketing platforms for newsletter delivery and communication
- Social media plugins for content sharing and engagement
- Educational platform integrations for course delivery
- Customer support tools for help desk functionality
Cookie Usage
We use cookies and similar technologies to improve your browsing experience:
- Essential cookies for website functionality and security
- Analytics cookies to understand how visitors use our site
- Performance cookies to optimize loading times and responsiveness
- Marketing cookies for relevant content delivery (with consent)
You can control cookie settings through your browser preferences, though some website functionality may be limited if essential cookies are disabled.
External Links
Our website may contain links to external sites and resources. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any external sites you visit.
Children's Privacy and Special Circumstances
Children Under 18
Our educational services are designed for adults and professionals. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately for removal.
Educational Institution Partnerships
When working with educational institutions that may have students under 18:
- We require institutional consent and oversight
- Additional privacy protections are implemented
- Parents/guardians are notified of data collection practices
- Student data is subject to stricter retention and deletion policies
Sensitive Personal Information
We generally do not collect sensitive personal information such as health data, religious beliefs, or political opinions. If such information is voluntarily provided in communications, it is handled with extra care and limited to the specific purpose for which it was shared.
Policy Updates and Changes
How We Handle Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements:
- Material changes will be prominently announced on our website
- Registered users will receive email notifications of significant updates
- We provide a 30-day notice period before major changes take effect
- Previous versions are archived and available upon request
Your Ongoing Consent
Continued use of our website after policy updates constitutes acceptance of the changes. If you disagree with updates, you may:
- Request deletion of your personal information
- Opt out of non-essential communications
- Contact us to discuss your concerns
- Exercise your right to data portability before discontinuing use
We are committed to maintaining transparency about our privacy practices and welcome feedback on how we can better protect your information while providing valuable educational services.
Privacy Questions and Contact Information
We're here to address any privacy concerns and help you understand how your information is handled. Our privacy team is available to assist with requests and questions.
Email Contact
contact@voltsurgeflow.com
Response within 24-48 hours
Phone Support
+6624088666
Monday-Friday, 9 AM - 6 PM ICT
Mailing Address
VoltSurgeFlow Privacy Office
239 Bang Muang, อำเภอเมือง
Samut Prakan 10270, Thailand
For urgent privacy matters or data breach concerns, please call our hotline immediately. We take all privacy inquiries seriously and are committed to resolving your concerns promptly and professionally.